CountDown2 Guide | Hive Industries

CountDown2 TS Guide

	This guide will take you through how to troubleshoot the CountDown2 unit in a systematic fashion, checking the power supply, timers, displays and XLR connections.
	1. Does the unit Power up? The first thing we should do is check the power supply to the unit. Take a known working power cord/cable - change the one attached to the unit - connect the power to the unit and switch it on. Does the unit power up?
	Power cord/cable is OK and the unit powers up. I've changed the power cord/cable and the unit DOES NOT power up. This unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page Invalid Input
	2. Can you set the timers? Now that you have power to the unit can you set the timers on the main unit?
	I can set the timers on the main unit. I CAN NOT set the timers on the main unit. This unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page. Invalid Input
	3. Can you set the time on the remote displays? Now that the power and the main unit timer has been checked move on to checking the remote displays. If you cannot set the remote displays then isolate whether you have a XLR cable problem. No cable run should be more than 100m. Check and change the XLR cables with known working replacements and then re-test whether you can set the time on the remote displays. If the remote displays are now working then you have a fully functioning system
	I've changed the XLR cables and the remote displays do not illuminate (Unit is non-serviceable, tick this checkbox and complete an RMA form - link at the bottom of the page) Invalid Input

	Return Merchandise Authorisation Form We regret that if you have followed this troubleshooting guide and been advised that the unit is unserviceable that we will need you to return the unit to us. Please ensure that you have completed the troubleshooting guide and indicated (by ticking the checkboxes) at which step the unit failed. Then please fill in the details below and click the submit button. PLEASE DO NOT RETURN THE UNIT TO US UNTIL WE HAVE CONTACTED YOU. When we have recieved your RMA submission we will advise you where and how to send the unit to us.
Full Name(*)	Please enter your full name
Email(*)	Please check your email address and correct any errors
Contact Tel. No.(*)	Invalid Input	Please ensure that you include the country code in the format +xx - ie. for the UK that will be +44
Company	Invalid Input
Vendor(*)	Please choose the vendor where the original unit was purchased. If you are not sure please select Hive Industries Ltd.
Serial No:*()**	Invalid Input
Date of Purchase(*)	Please select the date when you purchased the unit - if you don't have a record please use your best guess!
reCaptcha	Invalid Input