Hive Industries

Terms and Conditions

Hive Industries Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Contact details:

Hive Industries Ltd
Unit 7 The Polaris Centre
41 Brownfields
Welwyn Garden City
Herts
AL7 1AN
UK

T: +44 870 770 8088
F: +44 870 770 8089

E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Guarantee

Hive Industries Ltd endeavours to supply items in a fault free condition within the requested delivery time-frame and Hive Industries Products are covered by a 3 Year Limited Manufacturer's Warranty. This is to say that within the first 3 years, subject to the customer following our Returns Procedure, genuine manufacturing faults will be repaired free of charge. However, Hive Industries Ltd will not be liable for any direct, indirect or consequential damages or costs arising in the case of an item found to be faulty. This also applies to late or non-delivery or items damaged during delivery.

Reaching Us If you need to reach us, please email us on This email address is being protected from spambots. You need JavaScript enabled to view it., alternatively, you can call on +44 870 770 8088 or fax us on +44 870 770 8089 or write to us at

Hive Industries Ltd
Unit 7 The Polaris Centre
41 Brownfields
Welwyn Garden City
Herts
AL7 1AN
UK

Privacy Policy

Hive Industries Ltd does not disclose buyers' information to third parties. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

NOTIFICATION OF FAULT
In the first instance please contact your Regional Distributor either by phone, fax or email to report the fault and discuss the solutions available. Initially, telephone support or replacement parts sending out may be all that is needed. If this does not cure the fault and goods have to be returned for repair, a returns number MUST be obtained in order for the goods to be returned.

RETURNS PROCEDURE
Contact your Regional Distributor either by phone, fax or email and you will be issued with a returns number. Please ensure that the returns number is clearly marked on the outside of the packaging. It is the customer's responsibility to ensure that returned goods are suitably packaged, with 'proof of delivery'. The product will first be examined to ascertain the problem and in the event the customer is liable for repair charges, an estimate will be given before any repairs are carried out. We will endeavour to effect any repairs and return the item as quickly as possible.

Remittance Terms

Payment is required at time of purchase.