Hive Industries

Specialists in Corporate AV Presentation Control Systems

Cueing Systems - Driver Issue

If you are having issues with the windows driver 'install on connection' to the cueing systems,

Please follow this link to our google presentation to resolve the issue.

docs.google.com/presentation/microcue-windows-driver-issue

  1. Product Documentation
  2. Troubleshooting Guides
  3. MicroCue2 TS Guide

MicroCue2 TS Guide

MicroCue2 TS Guide

This guide will take you through how to troubleshoot the MicroCue2 unit in a systematic fashion, and then proving its connection and operation with the Presenter's Computer. Please bear in mind that this unit is aimed at small meetings.

1. Proving the unit's functions - 'USB Connectivity to Computer?'

When you connect the USB A-B lead from the unit to the USB port of the Computer you should hear the Computer make the 'ding-dong' sound of a USB device being connected.

If you don't hear the ding-dong sound then try another USB port on the Computer or try another Computer.

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2. Proving the unit's functions - 'Transmitter working?'

To prove that the Transmitter is talking to the MicroCue2 first check that when you push the buttons on the handset transmitter that the LED light on the transmitter is alight. If not then change the batteries in the transmitter and try again.

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3. Proving the unit's functions - 'Transmitter Talking to Main Unit?'

To prove that the Transmitter is talking to the MicroCue2 push one of the buttons on the Handset Transmitter (keep the Transitter close to the MicroCue2) and check that the RF Level Indicator lights to maximum strength.

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4. Proving the unit's functions - 'are the Correct Signals Being Received?'

It is good practise to 're-teach' the handsets when setting up the system. If you are receiving the wrong signals from the handsets then you will need to follow this video.

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5. Proving the unit's functions - 'Keyboard Commands'

Now that you have proven the USB Connectivity between the main unit and the Computer is OK check to see that Keyboard Commands are acting properly. Take a PS2 type keyboard and plug it into the keyboard input at the rear of the unit and type - checking that the letters you are typ[ing appear on the computer's screen (???). If you have any unexpected results follow the instructions to reset the main unit as shown in this video.

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Return Merchandise Authorisation Form

We regret that if you have followed this troubleshooting guide and been advised that the unit is unserviceable that we will need you to return the unit to us.

Please ensure that you have completed the troubleshooting guide and indicated (by ticking the checkboxes) at which step the unit failed. Then please fill in the details below and click the submit button.

PLEASE DO NOT RETURN THE UNIT TO US UNTIL WE HAVE CONTACTED YOU.

When we have recieved your RMA submission we will advise you where and how to send the unit to us.

Please enter your full name
Please check your email address and correct any errors
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Please choose the vendor where the original unit was purchased. If you are not sure please select Hive Industries Ltd.
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Please select the date when you purchased the unit - if you don't have a record please use your best guess!
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