MicroCue 2 TS Guide | Cueing Systems | AV Tech

This guide will take you through how to troubleshoot the MicroCue2 unit in a systematic fashion, and then proving its connection and operation with the Presenter's Computer. Please bear in mind that this unit is aimed at small meetings.

1. Proving the unit's functions - 'USB Connectivity to Computer?'

When you connect the USB A-B lead from the unit to the USB port of the Computer you should hear the Computer make the 'ding-dong' sound of a USB device being connected.

If you don't hear the ding-dong sound then try another USB port on the Computer or try another Computer.

The USB Comms check test has succeeded

The USB Comms Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page.

Invalid Input

2. Proving the unit's functions - 'Transmitter working?'

To prove that the Transmitter is talking to the MicroCue2 first check that when you push the buttons on the handset transmitter that the LED light on the transmitter is alight. If not then change the batteries in the transmitter and try again.

The Handset check test has succeeded

The Handset Check test has failed. The Handset is non-serviceable, select this button and then please find a working handset to complete the rest of the troubleshooting guide. at the end of that process please complete an RMA form - link at the bottom of the page.

Invalid Input

3. Proving the unit's functions - 'Transmitter Talking to Main Unit?'

To prove that the Transmitter is talking to the MicroCue2 push one of the buttons on the Handset Transmitter (keep the Transitter close to the MicroCue2) and check that the RF Level Indicator lights to maximum strength.

The Transmitter to Receiver check test has succeeded.

The Transmitter to Receiver Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page.

Invalid Input

4. Proving the unit's functions - 'are the Correct Signals Being Received?'

It is good practise to 're-teach' the handsets when setting up the system. If you are receiving the wrong signals from the handsets then you will need to follow this video.

The Handset signal check test has succeeded

The Handset signal Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page.

Invalid Input

5. Proving the unit's functions - 'Keyboard Commands'

Now that you have proven the USB Connectivity between the main unit and the Computer is OK check to see that Keyboard Commands are acting properly. Take a PS2 type keyboard and plug it into the keyboard input at the rear of the unit and type - checking that the letters you are typ[ing appear on the computer's screen (???). If you have any unexpected results follow the instructions to reset the main unit as shown in this video.

The Keyboard Comms check test has succeeded

The Keyboard Comms Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page.

Invalid Input

Cueing Systems - Driver Issue

If you are having issues with the windows driver 'install on connection' to the cueing systems,

MicroCue2 TS Guide

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	This guide will take you through how to troubleshoot the MicroCue2 unit in a systematic fashion, and then proving its connection and operation with the Presenter's Computer. Please bear in mind that this unit is aimed at small meetings.
	1. Proving the unit's functions - 'USB Connectivity to Computer?' When you connect the USB A-B lead from the unit to the USB port of the Computer you should hear the Computer make the 'ding-dong' sound of a USB device being connected. If you don't hear the ding-dong sound then try another USB port on the Computer or try another Computer.
	The USB Comms check test has succeeded The USB Comms Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page. Invalid Input
	2. Proving the unit's functions - 'Transmitter working?' To prove that the Transmitter is talking to the MicroCue2 first check that when you push the buttons on the handset transmitter that the LED light on the transmitter is alight. If not then change the batteries in the transmitter and try again.
	The Handset check test has succeeded The Handset Check test has failed. The Handset is non-serviceable, select this button and then please find a working handset to complete the rest of the troubleshooting guide. at the end of that process please complete an RMA form - link at the bottom of the page. Invalid Input
	3. Proving the unit's functions - 'Transmitter Talking to Main Unit?' To prove that the Transmitter is talking to the MicroCue2 push one of the buttons on the Handset Transmitter (keep the Transitter close to the MicroCue2) and check that the RF Level Indicator lights to maximum strength.
	The Transmitter to Receiver check test has succeeded. The Transmitter to Receiver Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page. Invalid Input
	4. Proving the unit's functions - 'are the Correct Signals Being Received?' It is good practise to 're-teach' the handsets when setting up the system. If you are receiving the wrong signals from the handsets then you will need to follow this video.
	The Handset signal check test has succeeded The Handset signal Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page. Invalid Input
	5. Proving the unit's functions - 'Keyboard Commands' Now that you have proven the USB Connectivity between the main unit and the Computer is OK check to see that Keyboard Commands are acting properly. Take a PS2 type keyboard and plug it into the keyboard input at the rear of the unit and type - checking that the letters you are typ[ing appear on the computer's screen (???). If you have any unexpected results follow the instructions to reset the main unit as shown in this video.
	The Keyboard Comms check test has succeeded The Keyboard Comms Check test has failed. This main unit is non-serviceable, select this button and complete an RMA form - link at the bottom of the page. Invalid Input

	Return Merchandise Authorisation Form We regret that if you have followed this troubleshooting guide and been advised that the unit is unserviceable that we will need you to return the unit to us. Please ensure that you have completed the troubleshooting guide and indicated (by ticking the checkboxes) at which step the unit failed. Then please fill in the details below and click the submit button. PLEASE DO NOT RETURN THE UNIT TO US UNTIL WE HAVE CONTACTED YOU. When we have recieved your RMA submission we will advise you where and how to send the unit to us.
Full Name(*)	Please enter your full name
Email(*)	Please check your email address and correct any errors
Contact Tel. No.(*)	Invalid Input	Please ensure that you include the country code in the format +xx - ie. for the UK that will be +44
Company	Invalid Input
Vendor(*)	Please choose the vendor where the original unit was purchased. If you are not sure please select Hive Industries Ltd.
Serial No:*()**	Invalid Input
Date of Purchase(*)	Please select the date when you purchased the unit - if you don't have a record please use your best guess!
reCaptcha(*)	Invalid Input